Tuesday, 24 April 2012

Call Centre Hardware Reinforcing Security

Security is an increasing concern in call centres – specialist call centre hardware is crucial for protecting against identity theft. To find out more visit http://www.callcentrehelper.com/

In today's modern world, security is no longer about security guards on the door – it's about security guards protecting your technology. Call centre hardware designed to safeguard your clients from identity theft or leaked information is high on the agenda for the contact centre sector.

The basic steps for secure communications include:

l  Investing in the appropriate call centre hardware to secure communications
l  Limiting the amount of staff that can administer the system
l  Ensure security safeguards like firewalls are in place
l  Ensure ports on the network are closed to stop hackers infiltrating the system

Call Centre Hardware – Get Secure

To achieve all these fundamental security steps with call centre hardware, a Unified Communications solution is on hand. Unified Communication systems use fewer ports, making it intrinsically safer. Open and enabled ports that are typically used in external IP-based systems make things more difficult for firewalls, leaving your system vulnerable. The Unified Communications call centre hardware are built on proprietary protocols – making it harder for hackers to access information.

Integrated Hardware – Stop Security Breaches

Using call centre hardware that also features a single software platform for all communication functions will also reduce the risks of malicious attacks. Using pre-integrated applications in one platform compared to a multi point system reduces the potential for a security breach simply because there are fewer access points. Using an applications platform rather than a hardware system is also a simpler alternative for contact centres thanks to the reduced amount of moving parts.

Secure Real Time Transport Protocol (SRTP) and Transport Layer Security (TLS)

The Secure Real Time Transport Protocol (SRTP) and Transport Layer Security (TLS) is a security system that offers standards-based encryption. Simply put, this means all calls to the contact centre (internally and externally) are encrypted – the call centre hardware ensures only the intended recipient can decode the data. Investing in the right call centre hardware and software like this is particularly crucial for contact centres and organisations that handle confidential data and voice traffic.
Call centre hardware and software systems designed to reinforce security is important to build customer trust and loyalty. Even those contact centres and firms that aren't bound by privacy laws or industry regulations and guidelines need to consider customer confidentiality and the voice traffic and data handled by their contact centre.

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